Return & Refund Policy
📦 Return, Refund & Warranty Policy – Time2Seiko
🔄 Right of return – 30-day satisfaction guarantee
Time2Seiko gives you 30 days from receipt of your order to change your mind and return your watch to us. Not valid on customized watches
No justification is required. Not valid for customized watches.
To exercise this right, contact us at:
📧 contact@time2seiko.fr
We will send you the return instructions.
📑 Return conditions
For your return to be accepted:
• The watch must be in perfect condition, unworn, undamaged
• The original packaging (box, protections, accessories) must be complete
• The return must be sent at your expense
• You are responsible for any depreciation of the product due to excessive handling
💳 Refund
After receipt and inspection of the product, the refund will be issued within 14 days at the latest, via the same payment method.
⏳ We may defer the refund as long as:
– the product has not been received, or
– proof of shipment has not been provided.
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🛡️ Warranties – Time2Seiko
🧾 Legal warranty of conformity (2 years)
All our watches are covered by the 2-year legal warranty of conformity (articles L217-3 to L217-17 of the French Consumer Code).
This warranty covers:
– Conformity defects
– Defects existing at the time of delivery
It applies independently of our commercial warranty.
❌ The legal warranty does not cover:
– Normal wear
– Damage caused by impact, drops, or misuse
– Unauthorized interventions or repairs
– Modifications made by a third party
For any warranty claim, contact us with proof of purchase.
Shipping costs to our workshop remain the customer's responsibility.
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🔧 Time2Seiko commercial warranty (2 years)
In addition, Time2Seiko offers a 2-year commercial warranty covering:
– Material defects
– Assembly defects
❌ Not covered:
– Natural wear (strap, lume, seals…)
– Impacts / breakage
– Water damage in the event of non-compliant use
– Case openings or modifications by a third party
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📘 Additional information
For any question regarding your return, a warranty, or an exchange, our support is available 7 days a week:
📧 contact@time2seiko.fr